All products manufactured and sold by Independence Bunting & Flag Corp. are made to very exacting standards. For any items that are defective, we will either exchange your item for new ones or refund your money, at your discretion. There is a 14 day return policy for any item.
Any customer requesting a return must first contact us at 800-995-9129 to request a return authorization. Please call between the hours of 9:00AM and 5:00 PM EDT. To be considered defective there must be damage in the workmanship of the product.
All returns must be sent to:
44 West Jefryn Boulevard
Deer Park, NY 11729
We reserve the right to charge a 20% re-stocking fee plus all shipping charges incurred by Independence Bunting & Flag on all stock items returned for non-defective reasons. All non-defective returns are freight pre-paid. Custom orders are strictly non-returnable and non-refundable.
Without you, the Customer, we cannot survive. Therefore we will make sure that your experience with us is a pleasant and satisfying one. Our customer’s satisfaction with our products and service is extremely important to us.